Frequently Asked Questions (FAQs)

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

• The item you received was not as described.
• You receive the wrong item.
• The item you received that was assured to be genuine was fake.
• The item you ordered did not arrive within the promised time frame by the seller (not including 2-4 days of processing).
• You do not want the product you have received (but you must return the item at your own expense and the item must be unused).

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

In most purchases the available shipping methods you can choose from will provide you with tracking information through an email once your order has been shipped out. However, certain products may have shipping options you can pick that are much cheaper to ship without tracking information. If the shipping method you had chosen for your purchase does provide tracking information, but you have not received any tracking information within 5-7 days then please contact your vendor.

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping or that you may have purchased from different vendors. Therefore, each of your items may arrive at a different time frame.

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.