Frequently Asked Questions (FAQs)

• For general questions such as product inquiry, cancel an order, shipping status, exchange, product issue, website errors, and policies of terms & conditions or privacy policy. please click here: Contact Us 
• For return and refund questions please click here: Refunds & Returns Request
• For data request and account closure or account deletion questions please click here: Deactivate Account & Data Deletion 
• For reporting any Prohibited Categories and/or Products please click here: Prohibited Categories and/or Products 

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

FoodieAlley supports payment methods of debit card or credit card and also cash on delivery for local pickup or local delivery. FoodieAlley highly encourages all buyers to pay with debit or credit card as it is safer and protected by the payment provider Stripe. Paying with cash on delivery, we only suggest if the buyer truly trusts and knows the vendor well with an outstanding business reputation. Other than that payment methods of cards is recommended.

Why paying with card:

Currently we process our support with Stripe payment provider. Stripe is a highly reliable payment company that is a safe and the easiest way to send and receive money online platform. All transactions are encrypted and secured by the payment providers. Stripe accepts Debit Card and Credit cards (Visa, MasterCard, Discover, and American Express).

The reasons why we pick this payment provider is because of:

• Payment is traceable to prevent any fraudulent transaction, Stripe high level of security measure will be able to flag the transaction for further transaction verification. The verification process of Stripe may need proof of identity documentation.
• Faster confirmation of available funds to be clear making the transaction smoother and faster for the product to get shipped out.
• When you use your credit card or debit card through one of the payment providers, nobody will see your credit card or debit card number, which will minimize the risk of unauthorized use.

• Provide a highly competitive rate for our vendors which in turn will benefit our customers to have better deals and savings!

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.