Refunds, Returns, & Exchange 

Your satisfaction is our #1 priority. Therefore, non-perishable are backed with a minimum 14 Days money-back guarantee (based on delivery confirmation date) some vendors may offer a longer return time frame. For certain circumstances or product safety issues, some products are not returnable or/and refundable; the information is listed below. You can request a return and/or refund or reshipment for products that are in it original unused condition. Best practice is to alert your vendor with any problems on your purchase within 24 – 48 hours with clear photos and/or videos.

• • A full or partial refund, if you do not receive your purchase or your product, arrived later than the guaranteed time frame shown at checkout.
  • A full or partial refund if you receive the wrong item.
  • A full or partial refund if the item is not as described.
  • A full or partial refund if the item is broken or missing part(s).
  • Change of mind, no longer need, and/or buyer does not want the product anymore; the return item(s) will be at your expense and the item must be unused. Upon received and inspected the condition of the return, a full or partial refund of the purchased price only (excluded the original shipping cost) will be issued back to you.

We do not issue a refund if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, lost by carrier, delayed by a natural disaster)
• Other exceptional circumstances outside the control of FoodieAlley.
• The return item is different from what was purchased or materially different or item is not in it original condition or damaged.
• Purchases of a Gift card, Voucher, and Coupon are NOT returnable and/or refundable. ➡️Read More⬅️

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to the original method of payment within 14 days, but in some credit card providers it may take up to a full statement cycle for the amount to appear back in your account.

Please note that for certain returns, the supplier may need additional proof of some clear photos and/or videos of the returning item(s). Please also make sure to submit the photos and/or videos as soon as possible before the 14-day expiring time. 

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size. You must contact us first and we will guide you through the steps.

Please DO NOT send your purchase back to us unless we authorize you to do so. Otherwise, our system will not have your return information and a refund or exchange cannot be processed and we are not responsible for any loss that this may cause.

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.