Frequently Asked Questions (FAQs)

To contact your vendor directly customers must need to login their FoodieAlley account or create an account. In this way, your contact information such as your email, name, or address will not be shown to the vendor, only your username will be shown to the vendor. Unless otherwise it was given at your own willingness for clearer communication between both ends.

To contact vendor:

• • Option 1: In each product listing click on “Vendor Infor” > “Ask This Vendor 💬” (note: if you are asking for a specific product please provide the product link to the vendor.)
  • Option 2: Go to your specific vendor store page and click on “Ask This Vendor 💬” (note: if you are asking for a specific product please provide the product link to the vendor.)
  • Check Reply: To check for a reply please login to your dashboard and click on “Seller Support Tickets.” If you are a vendor then please go to your vendor dashboard and click on “Support”  (Note: communication through the support ticket system, both the vendor and customer will have the full chat records and cannot be erased. Learn more: Privacy Policy)

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

• For general questions such as product inquiry, cancel an order, shipping status, exchange, product issue, website errors, and policies of terms & conditions or privacy policy. please click here: Contact Us 
• For return and refund questions please click here: Refunds & Returns Request
• For data request and account closure or account deletion questions please click here: Deactivate Account & Data Deletion 
• For reporting any Prohibited Categories and/or Products please click here: Prohibited Categories and/or Products 

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.

To report any Prohibited Categories and/or Products please fully read and understand our prohibited guidelines below first before submitting a report.

Listings that do not comply with FoodieAlley’s policies may incur monetary penalties and/or be removed from the platform without prior notice. Additionally, vendors who do not comply with FoodieAlley’s policies may be subject to review, suspension, and/or termination, fine, and possible legal actions.

The following are product categories/products that are prohibited from selling on FoodieAlley but are not limited to what is listed below. FoodieAlley will have the sole discreet decision rights to add or remove products/categories that are considered prohibited.  

• Counterfeit products, Stolen products
• Products that infringe on FoodieAlley’s or any third party’s intellectual property rights, and unauthorized use of copyrighted material, registered trademarks, and/or patents; examples include but are not limited to:
  • Unauthorized use of Celebrity Images
  • Use of Stolen Images
  • Use of Branded Boxes, Bags, or Hangers
  • Sporting Trademark
  • Recalled Items
  • Reselling of FoodieAlley gift cards or access codes or coupons
  • Dangerous and Unsafe Items
  • Distasteful Content
  • Graphic Violence

Weapon; examples include but are not limited to:

• Firearms
• Guns
• Ammunition
• Throwing stars
• Explosive weapons
• High-powered laser pointers
• All silencers, whether intended for firearms or other items
• Any item intended for use as a silencer or commonly misused as a silencer
• Any material component/parts that can be used to build a silencer or attach a silencer to a firearm
• Real firearm building kits
• Assault weapon conversion pieces

Drugs and Drug Paraphernalia; examples include but are not limited to:

• Tobacco and Nicotine Products
• Marijuana and Cannabis Products
• Cigars and Cigarettes
• E-cigarettes, Hookah Pens, and Vape Pens
• E-Juice, E-Liquid, Vape liquid, and other Variants
• Tobacco, Marijuana, Cannabis, and Hemp Seeds
• Poppers and Muscle Relaxants
• Mod Boxes and Vape Kits
• Recreational and/or Party Drugs
• Pill Press Machines

Virtual/Digital Goods, Intangible Items, or Services; examples:

• Subscriptions to channels, websites, or other memberships
• Virtual money for online games
• Housekeeping, tour packages, or other services
• Purchased Social Media Followers
• Cryptocurrency delivered in digital or physical form

Graphic Sexual Content; examples:

• Hardcore Pornography
• Sexual Content Including or Relating to Minors
• Gratuitous Nudity
• Unnecessary Demonstration of Intimate Products

• Hateful Symbols & Messages

False Advertising; examples include:

• Watermarks, Logos, or Trademarks from other E-Commerce Sites
• Projected Shipping Times or Costs
• Unauthorized use of FoodieAlley-Owned Trademarks
• Unverified Price Information
• Unsubstantiated Warranties or Guarantees
• Logos, Seals, Insignias, Credentials, ID cards, Badges, Trade Dress, or Branding of Accredited Agencies or Organizations – for example:
  • S. government agencies such as military branches, U.S. Coast Guard, and U.S. Customs and Border Protection
  • Federal, state, and local law enforcement agencies
  • Ride-sharing entities, such as Uber, Lyft, Gett, Via, Curb, Didi Chuxing, Grab, and Ola
• Merchant Contact or Referral Information

Privacy and Technology Violations; examples include but are not limited to:

• Products designed to intentionally block transmission or reception of signals
• Spy cameras or surveillance gadgets advertised for unlawful activities
• Any equipment or device used to change odometer readings
• Media streaming devices intended to access unauthorized content, including IPTV boxes described as “Fully Loaded”
• Ambiguous Listing
• Unlicensed Media
• Misleading Listing

Medically Regulated Materials; examples:

• Contacts
• Contact Lens Solution
• Human Growth Hormone
• Chloroform
• Penicillin
• Eyelash Growth Serum
• Prescription Strength Items
• Substances administered via injection

Hazardous Materials; examples include but are not limited to:

• Butane
• Hoverboards
• Human By-Products
• Pesticides
• Tire spikes
• Any product containing glyphosate

Materials for Consumption without Authorization:

• Materials for Consumption prohibited under all circumstances:
  • Alcohol
• Blurred Information; examples:
  • Blurred or censored watermarks
  • Blurred or censored tags
  • Blurred or censored logos
  • Blurred or censored faces

Counterfeit Currency; examples:

• Listings not clearly marked with “reproduction,” “replica,” or “copy” in both the title and description
• Listings selling replica or reproduction of banknotes (for currently commercially exchangeable currency) that the general public might mistake for genuine banknotes
• Products that are double-sided
• Products that are larger than 76% and smaller than 149% the size of the genuine item
• Listings without a photo of the actual product being sold
• Play/prop/replica coins
• Listings aimed at intentionally deceiving a collector
• Currently commercially exchangeable notes
• Any replica or reproduction of U.S. currency (i.e. bills or coins), including prop/play/parody money and collectibles
• Any replica or reproduction of Euro currency (i.e. bills or coins), including prop and play money
• Price Gouging

 Animal Products; examples:

• Live animals
• Any animal (alive or deceased) that is a threatened or endangered species
• Products containing or made from endangered species or their parts
• Regional Restrictions

FoodieAlley does not endorse customers and vendors to do business outside or beyond FoodieAlley.com platform or outside FoodieAlley knowledge as this activity is against our policy and customers or vendors may be at risk for scams or fraud. For such business activity, FoodieAlley will not be responsible or liable. FoodieAlley will reserve all rights to terminate both customer and/or vendor accounts for violation of our policy and/or any legal action if necessary.